Gentle SnippetsA LITTLE HELP GOES A LONG WAYLet’s get you
back in your flow.
Helpful answers, a few quick fixes and a real person
when you need a little extra hand.
Getting started
Find your feet in your library.
Purchases & Pro
Restore, manage or cancel.
Your library
Backups, exports and your data.
A good place to begin.
How do I create my first prompt?
Open Gentle Snippets, choose the plus button in the prompt list and give your prompt a title. Add text or code blocks, then copy the parts you need or use Copy All. Your work saves automatically.
How do reusable variables work?
Write placeholders like {{product}} or {{tone}} in your prompt. When you copy it, the app asks you to fill in the values so you can reuse the same template with different details.
How do I find a saved prompt?
Use search in the library, press Command-K for Quick Search, or open the menu-bar quick-access window. Search includes prompt text, block titles, tags, folder paths and attachment filenames.
Can I use it with my favourite AI tool?
Yes. Copy your prompt and paste it into your chosen tool. AI model and service labels only organise your library. Gentle Snippets does not generate AI responses or make requests to those services.
A little clarity on Pro.
How do I restore a purchase?
Use Restore Purchase in the app’s Pro screen. Make sure you are signed in to the same Apple Account used for the purchase. If your purchase is still missing, contact us with the product and an approximate purchase date. Never send payment details.
How do I cancel or change a subscription?
Open your Apple Account subscription settings and choose Gentle Snippets Pro. You can also use Manage Subscription in the app. Subscriptions renew automatically unless cancelled at least 24 hours before the current period ends. Deleting the app does not cancel a subscription.
What happens to my library if Pro ends?
Your existing content stays available to edit. Creating additional prompts or folders is restricted when above the free limits, and Pro-only features become unavailable. Backup and restore and JSON, Markdown and plain text export remain available.
How do refunds work?
Apple handles App Store payments and determines refund eligibility. You can submit a request through Apple’s Report a Problem service. Mandatory consumer rights remain unaffected.
Keep your ideas close.
How do I back up or move my library?
Open Settings → Library & Backup and choose Backup Now. A manual JSON backup includes available attachments and history. Save it somewhere safe. On the other Mac, use Restore from Backup and review the contents before confirming.
Does the library sync between devices?
The current library is local to your Mac. Automatic cloud sync is not included. You can move a full manual backup yourself. If you save exports in a cloud-synced folder, that provider’s privacy practices apply.
How do I delete my data?
Move prompts to Trash, then permanently remove them when you are ready. Backups and exports are separate copies and must be deleted separately. If you need help removing the entire local library, contact support before deleting files.
What should I do if I see a save or recovery error?
Keep the original library and backups. Use the app’s Retry or Export Backup option if available. Avoid replacing the library with an empty file. Contact support with your macOS version, app version and the error text, without sharing private prompt content.
Still need a hand?
Tell us what happened, your macOS version and your app version.
We’ll help you find the next step.